1. About these Terms & Conditions

These Terms & Conditions apply to your use of the WhisperLace website and to purchases made through the website.

WhisperLace is the trading brand through which women's lingerie and underwear are sold online. The website is operated by the company below.

By using this website, you agree to comply with these terms. If you do not agree with them, please do not use the website or place an order.

These terms should be read together with our Privacy Policy, Cookie Policy, Refund Policy and Shipping Policy.

2. Products and product information

WhisperLace sells women's lingerie and underwear, including bras, briefs, seamless underwear, bodysuits, chemises and related styles shown on the website.

We aim to ensure that product descriptions, images, colours, materials, sizing information and prices are presented as accurately as reasonably possible.

Product colours may appear slightly different depending on your screen, device settings and lighting conditions.

Product availability may change without notice. If an item becomes unavailable after an order has been placed, we will contact you where appropriate and provide the available options.

Sizing

Customers are responsible for selecting an appropriate size based on the information provided on the relevant product page and applicable size guide.

Sizing can vary between different styles. Customers should check the individual product information before completing an order.

Product care

Products should be cared for according to the care instructions supplied with the item. Incorrect washing, drying or other care may affect the condition of a product.

3. Prices and payment

Product prices are displayed in pounds sterling (£) unless otherwise stated.

Prices shown on the website may change from time to time. A price change will not affect an order that has already been accepted.

Any applicable delivery charges will be shown before you complete your purchase.

Payment

Payment must be completed using one of the payment methods made available at checkout.

Payment may be processed by a third-party payment service. The payment provider may apply its own terms and privacy policy.

Payment confirmation

Placing an order does not by itself guarantee that the order will be accepted. An order confirmation acknowledges that we have received your order request.

We may contact you if there is a problem with payment, product availability, delivery information or another material issue affecting the order.

4. Orders, delivery and returns

Placing an order

You can place an order by selecting products, adding them to your basket and completing the checkout process.

You are responsible for ensuring that the information supplied during checkout is accurate and complete.

Order acceptance

We reserve the right to decline or cancel an order where there is a genuine reason to do so, including significant pricing errors, suspected fraudulent activity, unavailable products or an inability to fulfil the order.

If we cancel an order after payment has been taken, the relevant payment will be refunded.

Delivery

Delivery arrangements, estimated processing times and available delivery services are explained in our Shipping Policy and, where applicable, during checkout.

Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control.

Returns and refunds

Returns and refunds are handled in accordance with our Refund Policy and applicable UK consumer law.

Because WhisperLace sells lingerie and underwear, certain return conditions may apply for hygiene reasons. Customers should review the Refund Policy before returning an item.

5. Website use

You may use the website for lawful personal shopping and browsing purposes.

You must not misuse the website, interfere with its operation or attempt to gain unauthorised access to website systems, accounts or data.

You must not use the website to introduce malicious software, attempt to disrupt services or knowingly engage in activity that could damage the website or other users.

Website content

Product photographs, written content, graphics, branding, layout and other material appearing on the website are provided for the operation and presentation of the WhisperLace business.

You may not reproduce, copy, modify, distribute or commercially exploit website content without appropriate permission.

Accuracy of website information

We take reasonable care when preparing website information but cannot guarantee that every page will always be completely free from typographical, technical or other errors.

We may correct errors, update information or make reasonable changes to the website when necessary.

6. Customer accounts

Where customer accounts are available, you are responsible for keeping your account information accurate and maintaining the confidentiality of your login details.

If you believe that your account has been accessed without your permission, please contact us as soon as possible.

7. Liability and consumer rights

Nothing in these Terms & Conditions is intended to exclude or restrict any liability that cannot legally be excluded or restricted, or to limit your statutory rights as a consumer.

Products supplied to consumers must meet the requirements applicable under UK consumer law. Your statutory rights are not affected by these terms.

We are not responsible for losses caused by circumstances outside our reasonable control, including certain interruptions to internet, delivery or third-party services.

This does not affect any rights or protections that apply to you under applicable law.

8. Events outside our reasonable control

We will not be responsible for delays or failures caused by circumstances that are outside our reasonable control.

These circumstances may include significant transport disruption, severe weather, technical failures, interruption of essential services, industrial action or other events that could not reasonably have been prevented.

Where such an event affects an order, we will take reasonable steps to minimise the impact and keep customers informed where appropriate.

9. Changes to these Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, products, services or legal requirements.

The version applicable to an order will be the version in force when the order was accepted, unless a change is required by law.

The latest version of these terms will remain available on this page.

10. Governing law

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you.

Where a dispute cannot be resolved directly with us, the appropriate courts of England and Wales will generally have jurisdiction, subject to any mandatory rights you may have to bring proceedings elsewhere.

11. Contact us

If you have a question about these terms, an order or any of our products, please contact us.