1. About this Privacy Policy

This Privacy Policy explains how personal information is collected and used when you visit or shop through the WhisperLace website.

WhisperLace is the trading brand used for the online sale of women's lingerie and underwear. The website is operated by the company identified below.

In this policy, "WhisperLace", "we", "us" and "our" refer to the WhisperLace website and the business operating it, TECH SENSE85 LLC LTD.

We take the privacy of our customers and website visitors seriously and aim to handle personal information fairly, securely and transparently.

This policy applies to information collected through our website, during checkout, when you contact us and when you otherwise interact with our online services.

2. Information we collect

We collect information that is needed to operate the website, process orders, communicate with customers and provide customer support.

Information you provide

Depending on how you use the website, this may include:

• Your name and contact details.
• Billing and delivery address.
• Email address and telephone number.
• Account details if you choose to create a customer account.
• Order details, including products purchased, quantities and order value.
• Information provided when you contact customer support.
• Information submitted through website forms.

Payment information

Payments are handled through the payment services made available at checkout. Depending on the payment method used, the relevant payment provider may collect and process payment card or other payment information directly.

We do not need to store your full payment card number in order to process your order. Payment information is handled according to the relevant payment provider's own privacy and security practices.

Information collected automatically

When you visit the website, certain technical information may be collected automatically. This can include your IP address, browser type, device information, operating system, pages visited, approximate location derived from technical information, referral source and information about how you interact with the website.

This information helps us maintain website security, understand website performance and improve the shopping experience.

3. How we use your information

We use personal information only where there is a legitimate reason to do so, including where it is necessary to provide services requested by you or to meet legal requirements.

Processing orders

We use your name, contact details, billing information and delivery information to process and fulfil orders placed through the website.

Customer support

If you contact us about a product, order, delivery, return or other enquiry, we use the information you provide to respond to your request and manage the relevant customer service matter.

Website operation

Technical information may be used to keep the website functioning properly, diagnose problems, maintain security and improve website performance.

Communications

We may use your contact details to send service-related communications, such as order confirmations, dispatch information, delivery updates or responses to enquiries.

Where marketing communications are sent, we will provide an appropriate way to opt out where required by applicable law.

Legal and regulatory requirements

We may process information where necessary to comply with legal obligations, respond to lawful requests, protect our business and customers, or establish and defend legal claims.

4. Sharing information and security

We do not sell customer personal information. Information is shared only where necessary to operate the website, fulfil orders, provide requested services or meet legal obligations.

Service providers

We may share relevant information with trusted service providers that help us operate the business.

Depending on the order and services used, these providers may include payment processors, website and hosting providers, ecommerce and technical service providers, delivery companies and customer support services.

These providers should only receive the information required to perform their relevant service.

Delivery services

When you place an order, relevant delivery information may be provided to the delivery service responsible for transporting your order. This normally includes the recipient name, delivery address and contact information where required for delivery.

Legal disclosures

We may disclose information where required by law, court order, regulatory requirement or where disclosure is reasonably necessary to protect our rights, customers or business.

Data security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse or alteration.

No method of transmitting or storing information online can be guaranteed to be completely secure. We therefore work to maintain appropriate safeguards while recognising that absolute security cannot be guaranteed.

How long we keep information

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, legal and regulatory requirements.

The appropriate retention period depends on the type of information and the reason it is being held.

5. Cookies and similar technologies

WhisperLace uses cookies and similar technologies to help the website function, remember certain preferences, understand website usage and, where applicable, support website analytics or other services.

Some cookies are necessary for features such as shopping baskets, checkout and account functions. Other cookies may depend on your choices and the services enabled on the website.

Further information about the cookies used on the website and how to manage them is provided in our Cookie Policy.

6. Your privacy rights

Depending on your circumstances and applicable data protection law, you may have rights in relation to your personal information.

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of personal information in certain circumstances.
• The right to request restriction of processing in certain circumstances.
• The right to object to certain types of processing.
• The right to withdraw consent where processing is based on consent.
• The right to receive or request transfer of certain information where applicable.

These rights are not absolute and may be subject to legal conditions or exceptions.

If you would like to exercise a privacy right, please contact us using the details provided below. We may need to verify your identity before completing certain requests.

7. Third-party websites and services

Our website may contain links to third-party websites or services. These services have their own privacy policies and terms, and we are not responsible for the privacy practices of websites that we do not operate.

We recommend reviewing the privacy information of any third-party service before providing personal information through it.

8. Children's privacy

Our website is intended for adults and is not directed towards children. We do not knowingly seek to collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that the matter can be reviewed and, where appropriate, the information can be removed.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or how we handle personal information.

The latest version will be published on this page together with the date it was last updated.

10. Contact us about privacy

If you have a question about this Privacy Policy, would like to exercise a privacy right or have a concern about how your information is handled, please contact WhisperLace using the details below.