FAQ
Frequently asked questions
Find answers to common questions about our lingerie, sizing, orders, delivery and returns.
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Orders & Payment
Select the items you would like
to purchase, choose the required
size and quantity, then add them
to your basket. You can review
your order before proceeding to
checkout.
Available payment methods are
shown at checkout. Payment is
processed securely through the
payment options displayed when
you place your order.
Yes. Once your order has been
successfully placed, an order
confirmation will be sent to the
email address provided during
checkout.
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Delivery
We currently provide delivery
options for customers shopping
from the United Kingdom. Available
delivery options and costs are
shown during checkout.
Orders are normally processed
before being passed to the
delivery service. The estimated
processing and delivery
information is provided on our
Shipping Policy and during
checkout.
Where tracking is available,
tracking information will be
provided by the delivery service
once your order has been
dispatched.
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Sizing & Products
Please check the size information
provided on the individual product
page before ordering. Measurements
and available sizes may vary
between styles.
Yes. Where applicable, size
information and guidance are
provided on the relevant product
page and through our Size Guide.
Our collections include cotton,
microfibre and delicate lace,
depending on the individual
style. Full material information
is provided on each product page.
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Returns & Refunds
Returns are accepted where the
item meets the conditions set out
in our Refund Policy. For hygiene
reasons, certain lingerie items
may only be returned where they
are unused and meet the applicable
return requirements.
Please contact our customer
support team with your order
details before sending anything
back. We will provide the relevant
return instructions.
Once a returned item has been
received and checked, approved
refunds are processed according
to the terms of our Refund Policy.
The time for funds to appear in
your account can also depend on
your payment provider.
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Product Care
Always follow the care instructions
provided with the individual item.
Different fabrics and lace details
may require different washing and
drying methods.
Some styles may be suitable for
machine washing, while others may
require more delicate care. Please
check the care label and the product
care instructions before washing.